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crm

CRM and Customer Loyalty are included in the System

Our system is instrumental in tracking and increasing your Customer Lifetime Value and Average Order Value. Get new customers, identify your best customers, keep them engaged, and build your brand.

  • Phone Sales

    Sometimes you need to ring sales and quotes when you aren't in front of a POS terminal.

  • Analysis

    Data Analytics will help you identify your most profitable customers and recommend promotions to increase customer return visits.

  • POS

    The e-receipt is now the gateway to receiving customer information.

  • Communication

    Customers are comfortable receiving targeted emails and coupons and COMCASH syncs automatically with Mailchimp, the leader in email marketing.

  • Discounts

    Promote products and create return visits with targeted promotions.

  • Web Store

    The Web Store is your virtual Sales Outlet but also the portal for customers to the ERP system where they can view and manage much of their own information.

the factors influencing the choice of product

Consumers consider more than price in deciding whether to purchase a product.

Relevance to perception of value for money.

Price 24%
 
  • In general, consistently offers better prices compared with anywhere else
  • Offers exceptionally low prices from time to time
Experience 17%
 
  • I can easily find the specific items I want
  • This retailer is the most convenient for me to shop
Trust 17%
 
  • I know and trust this retailer
  • The items they sell are always good quality levels
Assortment 12%
 
  • Has good range of prices and quality levels
Return policy 12%
 
  • The return policy and process are reasonable and easy to follow
Product research 11%
 
  • Retailer makes it easy to find information about items and conduct research
Delivery cost 4%
 
  • Has reasonable delivery costs
Loyalty 3%
 
  • Has a loyalty program that gives me rewards I realty value
Source: Q4 2010 McKinsey survey of 6,000 US consumers on multichannel pricing and price cheeks of > 1,100 items across 20 retailers